Effective deployment of new IT can boost law firm productivity – but measuring the potential gains is complex.

A few months ago, the Financial Times reported that professional services were at the heart of the UK productivity problem. It quoted the Law Society’s head of City and international Stephen Denyer as blaming this partly on lawyers’ involvement in ‘non-billable’ activities.

However, it appears that certain non-billable activities help to boost business development, client satisfaction and profit margins. After all, while law firm productivity has fallen year on year, overall profitability has increased.

Read more of this article by Joanna Goodman in The Law Society Gazette