Help! I’m Locked Out of My Account.

Help! I’m Locked Out of My Account.

It’s happened to all of us at one point or another… Maybe, you just forgot password, or perhaps you’re completely locked out of your account. This blog has a few pointers that can help you easily reset your password, or reach out to the Support team.

Resetting your password

If you forgot your password, simply click the “Forgot Your Password” link on the login page. After clicking the link, you’ll be prompted to enter your email address. Shortly, you should receive an email with a link that will allow you to reset your password within 15 minutes.

Your new password will need:

  • Eight characters or more
  • At least one capital letter
  • At least one special character

What if you don’t receive the password reset email?

If you don’t receive the password reset email, be sure to check your spam folder or junk mail filter. If you still don’t find the email, consider whether your account could be set up under a different email address. Once you’ve verified these two things, we recommend you reach out to your company’s Platform admin. You could also reach out to the ComplianceHR Support team at

Locked out of your account

If you have had too many failed login attempts, you will be locked out of your account. If you need to access your account sooner than the lockout period listed on screen, reach out to your company’s Platform admin or to unlock your account and reset your password.

For Platform Administrators

Platform Admins can reset passwords and unlock user accounts. After logging in, click your name on the top right of the screen and select “Configure Platform Users.” Then find the user you need to update and click “View/Edit” next to their name. To update the user’s password, choose “Change password.” Select a new password that is eight characters long with one capital letter and one special character, or utilize a password generator and select parameters. The password will not update until you hit the “Save” button. Send the login email address and generated password to the user so they can access the system.

If a user is locked out, visit “Configure Platform Users” and click “View/Edit” next to the Platform user’s name. Click on the “Unlock User” link and save. The user will not receive an automated notification when you unlock their account, so be sure to let them know the update has been made.

Additional help

If you need additional help with a password reset or any technical issue, please reach out to us at

Interested in Subscribing to ComplianceHR’s Suite of Solutions?

If you are not an existing client, we welcome you to register for a no obligation consultation with a compliance expert. After you’ve met with our compliance consultant, you can a complimentary trial to our solutions. Sign up for a demonstration.



About ComplianceHR

ComplianceHR offers the only on-demand, intelligent suite of compliance applications focused on helping companies address the ever-changing federal and state employment law requirements on minimum wage, overtime, independent contracting, and more.

We provide employers of all industries, sizes, and locations with solutions that empower employers to handle complex compliance issues with less time, cost, and complexity than traditional methods. The Navigator Suite simplifies employment law compliance, allowing you to streamline your compliance workflow in only a few simple clicks.

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