Help! I’m Locked Out of My Account.
It’s happened to all of us at one point or another… Maybe, you just forgot password, or perhaps you’re completely locked out of your account. This blog has a few pointers that can help you easily reset your password, or reach out to the Support team.
Resetting your password
If you forgot your password, simply click the “Forgot Your Password” link on the login page. After clicking the link, you’ll be prompted to enter your email address. Shortly, you should receive an email with a link that will allow you to reset your password within 15 minutes.
Your new password will need:
- Eight characters or more
- At least one capital letter
- At least one special character
What if you don’t receive the password reset email?
If you don’t receive the password reset email, be sure to check your spam folder or junk mail filter. If you still don’t find the email, consider whether your account could be set up under a different email address. Once you’ve verified these two things, we recommend you reach out to your company’s Platform admin. You could also reach out to the ComplianceHR Support team at firstname.lastname@example.org.
Locked out of your account
If you have had too many failed login attempts, you will be locked out of your account. If you need to access your account sooner than the lockout period listed on screen, reach out to your company’s Platform admin or email@example.com to unlock your account and reset your password.
For Platform Administrators
Platform Admins can reset passwords and unlock user accounts. After logging in, click your name on the top right of the screen and select “Configure Platform Users.” Then find the user you need to update and click “View/Edit” next to their name. To update the user’s password, choose “Change password.” Select a new password that is eight characters long with one capital letter and one special character, or utilize a password generator and select parameters. The password will not update until you hit the “Save” button. Send the login email address and generated password to the user so they can access the system.
If a user is locked out, visit “Configure Platform Users” and click “View/Edit” next to the Platform user’s name. Click on the “Unlock User” link and save. The user will not receive an automated notification when you unlock their account, so be sure to let them know the update has been made.
If you need additional help with a password reset or any technical issue, please reach out to us at firstname.lastname@example.org.
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